How we can Help You

Whether faced with a routine enquiry or an emergency, our support professionals react rapidly, responsibly and constructively, ensuring you benefit from prompt and relevant expertise – by phone, by email, via remote log-in over the internet, or in person. With online customer support, we provide further assurance that you will get the best out of your Information technology.

Solutions

  • Quickly and easily create a Web Page

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  • Share documents any time, any where

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  • 24/7 Real Person Customer Support

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  • Online Account Management Tools

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Services Overview

Your IT systems are critical to your business. Rely on our Standard Maintenance & Support Services to help you maximize your system uptime and provide expert help when you need it. If something goes awry, our experts are a trusted extension of your IT staff, or a completely outsourced IT department, helping safeguard your systems and resolve issues as quickly as possible.

Scarlet IT offers a help desk solution, which is scalable from the small business level to the enterprise. There are a wide range of support options available, but all of our help desk solutions have a few things in common: unparalleled response time, superior customer relations and follow-up skill, and a knowledge-base that can be counted on to solve a problem quickly and completely.

The Scarlet IT Solutions technical staff includes some of the most sought-after and respected IT engineers and networking specialists in South Africa. Affording our clients a significant advantage in planning and execution of their technology goals. Our technical staff has many years of combined experience in the various fields in which we work.

Scarlet IT Solutions engineers can provide valuable insight in the design and planning stages of a project, fulfill project management duties, perform hands-on work during the implementation phase, and after-sales support when a project has been completed